Refunds FAQ
Refund timelines, returns, SaaS refunds, partial refunds, international handling.
How long does a refund take to appear?
Stripe processes the refund instantly on our side. It appears on your statement in 5-10 business days for most card networks — sometimes faster, occasionally slower (Amex tends to be fast, some EU banks slow). We don't control that timeline.
Do I need to return the physical product first?
For damaged/misprinted POD items: no. Send a photo, we refund or reprint. Returning a custom-printed item costs more than reprinting. For change-of-mind on POD: we can't accept returns (see Products FAQ).
Can I refund a SaaS subscription mid-month?
Within the 14-day (monthly) or 30-day (annual) refund window: full refund. After that: prorated refunds are case-by-case but we lean toward yes if you've used < 25% of the billing period. Email us — we won't make you fight for it.
Can I get a partial refund?
Yes for SaaS prorated cases (above). For POD: if a multi-item order has one defective unit, we refund that unit's price and ship a replacement of the defective one — the rest of your order stands.
How are international refunds handled?
Same as domestic — refunded in the currency Stripe charged you in. We don't reimburse import duties or VAT you paid to your country's customs (we never received that money). For damaged international POD orders, we refund the merchandise + shipping you originally paid.