Products FAQ
Print-on-demand merch: shipping, returns, custom designs, international orders, tax.
What does each POD product cost to make?
Print-on-demand fulfilment via Printful. Wholesale base costs sit around $10-18 per item depending on garment; retail prices land at a 2-2.5× markup which is industry-standard for POD. We don't pretend to be cheap — we pretend to be honest. If a shirt is $30 it's because $14 went to Printful, ~$4 to Stripe/shipping/tax, and the rest funds the free tooling.
How long does shipping take?
Printful's average fulfillment is 2-5 business days plus shipping. US orders typically arrive 5-9 business days after purchase. International (Canada, UK, EU, AU) 8-15 business days. We don't offer expedited because the fulfillment partner's expedited tier isn't reliable enough to promise.
Can I return a print-on-demand item?
POD items are made-to-order so we can't accept returns for sizing or change-of-mind — please check the size chart on the product page before ordering. We do replace or refund any item that arrives damaged, misprinted, or wrong-sized vs. what you bought. Email hello@frontiervisionsmarketing.com with a photo within 30 days.
What if my order arrives damaged?
Email us within 30 days of delivery with a photo of the damage and your order number. We file the claim with Printful and either reprint or refund — your choice. You don't need to return the damaged item; we ask you dispose of it responsibly.
Can I order with a custom design?
Not today. The store is a curated catalog — custom designs would require manual artwork review which doesn't fit the 100%-autonomous model. If you want a single shirt with your logo on it, Printful itself accepts retail orders directly.
Do you offer bulk or wholesale orders?
For 50+ units of the same SKU, email hello@frontiervisionsmarketing.com and we'll pass the wholesale discount through (typically 20-30% off retail). Lead time goes up to 10-14 days because the POD partner batches larger runs.
Do you ship internationally?
Yes — to ~50 countries Printful supports. Rates and duties are shown at checkout. Note: some EU countries assess VAT on import; we don't pre-collect it because rates vary by item category. Your courier will invoice you on delivery if owed.
How is sales tax handled?
US orders: Stripe Tax calculates and collects sales tax at checkout based on the shipping address. Tax shows as a separate line item on your receipt. We remit collected tax to the applicable state. International orders: prices are exclusive of VAT/duties; your country may assess these on import.